Warranty and Questions
Orders, delivery, payments and returns. Can't find your answer? Contact us.
Warranty
What does the warranty cover?
Manufacturing faults, from the date of delivery, for the time in each product's specifications (one year on most, two on microphones and studio headphones). We repair or replace the product.
How do I claim it?
Write to us from the contact page with your order number and a short video or photo of the fault. Your invoice is in your account and in your order email.
Can I extend it?
Yes: add Extended Warranty (+1 year) to the same order, one per product.
Compatibility
Will it work with my phone?
Each product page lists what it works with under Full Specifications. Our watches work with Android 8+ and iOS 14+.
Which product should I choose?
Our Compare page puts headphones, watches and keyboards side by side.
Orders
How do I track my order?
Open Track your order and enter your order number with the phone number or email address you ordered with.
Can I change or cancel my order?
Write to us from our contact page with your order number as soon as you can. Once an order is dispatched it cannot be changed.
Delivery
How much does delivery cost?
Delivery is free on orders of ₹999 or more. Below that, the charge for your PIN code is shown at checkout, before you pay.
How long does delivery take?
We dispatch within 1 working day; delivery takes 2-5 working days after that, by PIN code. Each product page shows the date for your PIN code.
Payments
Which ways can I pay?
Checkout lists every way you can pay, including Cash on Delivery.
Do prices include GST?
Yes. Every price on the store includes GST.
Returns
Can I return something?
You can return an item within 7 days of delivery, unused and in its packaging. Our returns policy has the details.
My order arrived damaged. What do I do?
Write to us from our contact page with your order number and a photo, and we will put it right.